Home>>FAQ
Q. What is the name brand of the Bongo you carry?
A. We carry "CANEX" Bongo, (that is the name on the body of the Bongo).
Q. Where are your Bongo made?
A. Our Bongos are made in our factory in Tianjin, China.
Q. What are the Bongos made out of?
A. The Bongo are made out of hard wood and cowhide.
Q. Do you carry other brand instruments?
A. At present, we mainly carry "CANEX" brand Bongo. But we can accept OEM orders, free print your logo on the body when total quantity arrive 50pcs.
Q. How much does it cost to ship to my address?
A. It depends on the destination country, postal code, weight and size of the package. And our professional workers will find a favorable shipping freight for your reference and compare.
Q. How can I get the status or tracking number of my order?
A. Our Logistic Department will send the Shipping Report to your email address with the details, including shipping date, tracking number after shipment.
Q. Can I get a "CANEX" Bongo in another color or finish?
A. Yes, you can custom order a Bongo built in any color or finish that we offer. But sometimes, we require a certain quantity for start.
Q.Do you often have stock of your Bongo?
A.We only make brand new Bongos for our customers according to our production schedule. So we don't usually have stocks.
Q.How long can I receive my order?
A.The lead time of delivery for the formal orders is about within one month after receiving your payment. Certainly, it due to the detailed order quantity. And estimate delivery time for sample orders is within 15-20days. Please be sure to reconfirm lead time of delivery and other details when order.
Q.Do you accept drop shipping, please let us know.
A.We don't accept drop shipping at present.
Q.What's your production ability?
A.In general, 3000pcs per month.